Refund policy
Effective Date: 15 January 2026
At Enorion Limited, we are committed to providing high-quality products and excellent customer service. Please read our Returns & Refund Policy carefully before making a purchase.
1. Right to Cancel (UK Consumer Law)
In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, customers have the right to cancel their order within 14 days of receiving the goods, without providing a reason, except where exclusions apply (see Section 3).
To exercise your right to cancel, you must notify us in writing by email within the 14-day cancellation period.
Cancellation contact email: support@enorionltd.com
2. Returns Eligibility
Returned items must meet all of the following conditions:
- Items must be unused, unworn, and unwashed
- Items must be returned in their original sealed packaging
- All tags, hygiene seals, and packaging must be intact
- The return request must be submitted within 14 days of delivery
We reserve the right to refuse returns that do not meet these conditions.
3. Underwear & Hygiene Products (Important Notice)
For health and hygiene reasons, we do not accept returns or refunds on underwear (including boxers, briefs, trunks, or similar items) if the packaging or hygiene seal has been opened.
This exemption is permitted under UK consumer law for sealed hygiene products.
Returns will only be accepted for underwear if:
- The item is faulty, or
- The item received is incorrect
4. Faulty, Damaged, or Incorrect Items
If you receive an item that is faulty, damaged, or incorrect, please contact us within 48 hours of delivery.
Your email must include:
- Order number
- Description of the issue
- Clear photographic evidence
Once verified, we will offer a replacement or a full refund, including any reasonable return postage costs.
5. How to Return an Item
- Email: support@enorionltd.com to request a return
- Wait for confirmation and return instructions
- Send the item back using a tracked postal service
Return Address:
M. Tofayel
29 Bradfield Drive
Barking
London
IG119AW
United Kingdom
Customers are responsible for return postage costs unless the return is due to our error or a faulty item.
6. Refunds
- All returns are inspected upon receipt
- Approved refunds will be issued to the original payment method
- Refunds are processed within 5–10 business days after approval
Original shipping charges are non-refundable, unless the return is due to a fault or incorrect item supplied.
7. Exchanges
We do not offer direct exchanges.
If you wish to order a different size or item, please return the original item (if eligible) and place a new order separately.
8. Contact Information
For all returns, refunds, or general enquiries, please contact us:
ENORION LIMITED
Company Number: 17088092
Email: support@enorionltd.com
Phone: +44 7877416731
Address: 71-75 Shelton Street, London
England, WC2H 9JQ
United Kingdom